How Do California Answering Services Work to Save You Time and Money?

California Answering Services Are you overrun with calls every day? Are you losing clients after-hours? Find out how a California telephone answering services work and what they can do for your business.

67% of customers switch to another business due to poor customer service.

As California business owners, we expect our employees to provide quality customer service, however, this does not always occur. Receptionists and office aids get busy. They may be providing excellent customer service to a customer in-person, but the customer calling may not receive the same treatment.

Leading customers to switch and find another provider of your service. Our receptionists do the best they can to meet customer needs, but multitasking can lower their ability to provide quality customer service.

The solution? Telephone answering services.

Telephone answering services are primarily focused on providing quality customer service to folks calling your business. Telephone answering services are suitable for small businesses as they themselves are small businesses who specialize in only providing quality customer service.

Getting a telephone answering service will not only allow your receptionist to work more effectively, but it will also allow you to save money, time and energy.

Read on to learn exactly how hiring a telephone answering service could be the solution to growing your business by saving you time and money.

How Telephone Answering Services Save Time and Money

1. Reduce Payroll

Hiring on a new member of your team who may or may not stay for the long haul is risky and can be expensive. The average cost-per-new-hire for businesses is a whopping $4,129. This cost is based on options like salary, paid tuition and retirement plans.

By investing in a telephone answering service, you reduce the risk of paying this cost once or multiple times.

2. Customer Retention

When customers are dissatisfied with service, they will likely go elsewhere with their business. Not only do you lose them as a customer, but these disgruntled folks will also tell their friends, family, and acquaintances about your business’s customer service error.

With the invention of the internet and social media, these customers are able to also leave poor reviews or publicly post about their experience. They are able to reach more people than ever before hindering the growth of your business.

Hiring a telephone answering service can also set you apart from your competition so that you can avoid being included in the collective 75 billion dollars businesses lose due to poor customer service.

quotes on answering service in California

3. Day and Night Service

Telephone answering services in California charge themselves will be available to your customers 24/7. This allows your customers to book appointments with you and leave messages at any hour of the day. The telephone answering service will be keen to then forward the message to you so that you can provide excellent customer service in an organized manner.

This saves you and your receptionist time so a block of time to return the calls is scheduled as needed.

4. Tax Deductible Perks

Hiring a telephone answering services are fully tax deductible! Since an answering service is outside of your payroll it is deemed a “business expense.” Additionally, if you hired another receptionist to carry the load you’d also have to pay additional taxes each year since they are on your payroll.

Ready to Hire a California Telephone Answering Service?

If you live in California and would like to hire a telephone answering service, contact us today! Since 1980, we’ve provided quality customer service to businesses and would like to work with you as well. We provide transparent information on pricing and can assist in providing great customer service to your valued customers.

Allow us to help you save time and money so that you can get back to focusing on providing quality service to your customers.